Subscriber service team
Search, follow up, activate and help without losing the customer context.
Skip to contentFrom a simple request.
What each role needs.
Every part of your network.
Let’s plan your platform
OPERATIONAL JOURNEYS / CONNECTED CONTEXT
From a simple request.
To a connected workflow.
How do service, network and finance teams work together? Pick a scenario and explore the operational stages.
Renew a subscription
From a customer request to active service.
Illustrative workflow. No commands run on a live network.- 01
Find the subscriber
Open the record and review the plan and expiry.
- 02
Choose activation
Select the profile and service duration with the appropriate permissions.
- 03
Review the transaction
Review balance, receivables and commission in the same context.
- 04
Follow service & communication
Follow service status and the company’s configured notification channel.
Network team
Review profiles, network sources, synchronization and topology.
Finance team
Follow balances, commissions, receivables and transaction history.
FLEXIBILITY FOR YOUR TEAM
What each role needs.
When it needs it.
The platform combines roles, security groups and action permissions to assign responsibilities across managers, agents, technicians and service staff.
Explore administration- Task-based permissions
- Operational reports & follow-up
- Connected service & network
- Financial context for operations
CLEARER OPERATIONS. CLOSER SERVICE.